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BNS Inbound Break-fix case ebonding API to be used by CallTek.
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10/22/2024
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Only Create payloads are here.
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Update payloads will be worked on next and will be shared later but
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the API endpoint will be exactly the same.
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SNOW Dev Creds: UserId: calltekebonding Pass: <TBD>
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POST https://attwifidev.service-now.com/api/now/import/x_attsw_ecaltek_00_att_calltek_ebonding
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Content-Type application/json
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Accept application/json
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=============================================================
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Good Create case payload:
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{
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"u_state": "New",
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"u_external_ticket_number": "CALLTEK0001",
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"u_short_description": "CallTekTesting 1 SD",
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"u_description": "CallTekTesting 1 description",
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"u_comments": "CallTekTesting 1 comments",
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"u_start_time": "2024-10-17 12:01:00",
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"u_severity": "Sev-4",
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"u_channel": "Phone",
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"u_category": "Misc.",
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"u_subcategory": "Non Categorized",
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"u_customer_location_id": "a03Db00000BSyTYIA1",
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"u_asset_id": "02iDb00000BmzW2IAJ"
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}
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Response payload: HTTP Status: 201
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{
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"import_set": "ISET0050900",
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"staging_table": "x_attsw_ecaltek_00_att_calltek_ebonding",
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"result": [
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{
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"transform_map": "ATT CallTek Ebonding Transform",
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"table": "sn_customerservice_case",
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"display_name": "number",
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"display_value": "CS1661447",
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"record_link": "https://attwifidev.service-now.com/api/now/table/sn_customerservice_case/327e171b1b1d52506d2c85d4604bcb1e",
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"status": "inserted",
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"sys_id": "327e171b1b1d52506d2c85d4604bcb1e",
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"u_att_ticket_number": "CS1661447",
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"u_external_ticket_number": "CALLTEK0001"
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}
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]
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}
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=============================================================
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Missing required fields in Create case payload:
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{
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"u_state": "New",
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"u_external_ticket_number": "CALLTEK0001",
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"u_short_description": "CallTekTesting 1 SD",
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"u_description": "CallTekTesting 1 description",
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"u_comments": "CallTekTesting 1 comments",
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"u_start_time": "2024-10-17 12:01:00",
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"u_severity": "Sev-4",
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"u_channel": "Phone",
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"u_category": "Misc.",
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"u_subcategory": "Non Categorized",
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"u_customer_location_id": "",
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"u_asset_id": ""
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}
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Response payload: HTTP Status: 201 (Note the "status" field is set with 'error' and "error_message" set with cause):
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{
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"import_set": "ISET0050900",
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"staging_table": "x_attsw_ecaltek_00_att_calltek_ebonding",
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"result": [
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{
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"transform_map": "ATT CallTek Ebonding Transform",
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"table": "sn_customerservice_case",
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"status": "error",
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"error_message": "Invalid payload received. Fields: u_customer_location_id is required.; Target record not found",
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"u_external_ticket_number": "CALLTEK0001"
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}
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]
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}
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=============================================================
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Missing required fields and invalid field values in Create case payload:
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{
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"u_state": "Open",
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"u_external_ticket_number": "CALLTEK0001",
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"u_short_description": "CallTekTesting 1 SD",
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"u_description": "CallTekTesting 1 description",
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"u_comments": "CallTekTesting 1 comments",
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"u_start_time": "2024-10-17 12:01:00",
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"u_severity": "Sev-4",
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"u_channel": "Phone",
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"u_category": "Misc.",
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"u_subcategory": "Non Categorized",
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"u_customer_location_id": "",
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"u_asset_id": ""
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}
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Response payload: HTTP Status: 201 (Note the "status" field is set with 'error' and "error_message" set with cause):
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{
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"import_set": "ISET0050900",
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"staging_table": "x_attsw_ecaltek_00_att_calltek_ebonding",
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"result": [
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{
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"transform_map": "ATT CallTek Ebonding Transform",
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"table": "sn_customerservice_case",
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"status": "error",
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"error_message": "Invalid payload received. Fields: u_customer_location_id is required.,u_state has an invalid value: Open.; Target record not found",
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"u_external_ticket_number": "CALLTEK0001"
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}
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]
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}
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=============================================================
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Response when credentials are incorrect:
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Response payload: HTTP Status: 401
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{
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"error": {
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"message": "User Not Authenticated",
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"detail": "Required to provide Auth information"
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},
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"status": "failure"
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}
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