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Feature #160

open

SD CAS Integration

Added by Stacy Kinkar about 1 year ago. Updated 7 months ago.

Status:
Resolved
Priority:
Normal
Assignee:
-
Start date:
10/10/2024
Due date:
% Done:

0%

Estimated time:

Description

To be able to log inbound / outbound calls in CAS which will help Datamining team get the calls and match it to its case.
The options should only be the following:
Type of call:

  • Inbound
  • Outbound
  • Email
  • Chat

Files

CallTek Engineering Request- SD SF Cas Integration - Type of Call (1).docx (39.7 KB) CallTek Engineering Request- SD SF Cas Integration - Type of Call (1).docx Stacy Kinkar, 10/21/2024 03:51 AM
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 #1

Updated by Stacy Kinkar about 1 year ago

No engg request was added earlier, got egg request on 16th oct

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 #3

Updated by Stacy Kinkar 12 months ago

11/11-this request has been put on-hold by dev since it still needs further discussion

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 #4

Updated by Stacy Kinkar 7 months ago

Closing this as we have new submitted engg request

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 #5

Updated by Stacy Kinkar 7 months ago

  • Status changed from New to Resolved
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