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# Tracker Status Priority Subject Assignee Updated
220 Feature Resolved Normal Cas to Snow- Mapping of Caller Type and Location 03/26/2025 03:36 AM Actions
219 Feature New Normal Engg- Request Cas Zoom Integration 02/27/2025 04:43 AM Actions
214 Feature New Normal Engineering Requests : Work order & Work order task 02/12/2025 09:35 AM Actions
209 Feature New Normal Engineering Requests - WV ( Jeopardy, Kbase and Special notes) 02/04/2025 06:55 AM Actions
205 Feature Resolved Normal Engineering requests - for Marriot Reporting purposes 02/20/2025 11:03 PM Actions
158 Feature Resolved Normal Mapping of sub category from service now to  cas and vice versa 10/10/2024 05:45 AM Actions
157 Feature Resolved Normal Add Wi-Fi support group in CAS; 10/10/2024 05:43 AM Actions
156 Feature Resolved Normal Create assignment group 10/10/2024 05:41 AM Actions
155 Feature Resolved Normal Review sub category - in service now for wifi team uses 10/10/2024 05:38 AM Actions
153 Feature Resolved Normal Engineering Request - Worldvue (MDU) 10/10/2024 05:27 AM Actions
78 Feature Resolved High World Vue - Integration to CAS- (For Wifi and video) Stacy Kinkar 10/10/2024 05:18 AM Actions
77 Support New Normal List of Level 1 agents 08/28/2024 10:47 PM Actions
41 Feature Resolved Normal Queues CRUD with multi vendor design 09/24/2024 04:12 AM Actions
40 Feature Resolved Normal Users CRUD with multi vendor design 09/24/2024 04:17 AM Actions
39 Feature Resolved Normal Endpoint[ /contact_center/skills - massage with CRON tool, insert to table, retrieve through this table with all the filter on documentation available 09/24/2024 04:18 AM Actions
38 Feature Resolved Normal Endpoint[ /contact_center/roles - massage with CRON tool, insert to table, retrieve through this table with all the filter on documentation available 09/24/2024 04:19 AM Actions
37 Feature Resolved Normal Endpoint[ /contact_center/users - massage with CRON tool, insert to table, retrieve through this table with all the filter on documentation available 09/24/2024 04:21 AM Actions
36 Feature Resolved Normal Flows CRUD with multi vendor design 09/24/2024 04:22 AM Actions
35 Feature Resolved Normal Zoom API credetials CRUD with vendor/client id design 09/24/2024 04:25 AM Actions
15 Feature Resolved Normal Endpoint[ //contact_center/engagements - massage with CRON tool, insert to table, retrieve through this table with all the filter on documentation available 09/24/2024 04:28 AM Actions
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