Sonifi » Salesforce Phase2

10/07- I do not have access to view engg request, also the end date by It dev is 7th oct, will follow up tomorrow

As per Ava

10/21- while testing: unable to create a new ticket. Nothing happens when select a property.

10/23- The CAS test server doesn’t have sites that provides interactive services. Joan wanted to check if correct entitlements will show in the sandbox.

As per Tina:

10/23- Note:

• The temp resolution added in CAS: Provided instructions isn’t coded in Sonifi’ SF Sandbox.
• The test should point to Sandbox, not Production.

Next Steps?

• Dev to Mirror the sites in CAS production to CAS test server.
• Dev to also add the Client provided resolution details in CAS test server
• Calltek to test and provide feedback to Dev
• Calltek to send feedback to Joan that we’re ok to test
• Ava to confirm with Joan if a scheduled call to test is needed and who is required to join.

As per dev chris:

10/23-https://docs.google.com/spreadsheets/d/1bweU7LZLAJ04JkgyoIdtIRUf27hhBrMhfAzQS-w5Ago/edit?gid=1799260078#gid=1799260078

• Upon checking can't find the Case Product Type 'Interactive' on the google sheet 'Dropdown Options' tab.
• Dev to Mirror the sites in CAS production to CAS test server. ( The CAS test server don't have the interactive sites)

Question: How can we determine if a specific site is 'interactive'? We need to know which parameter to use in order to pull those sites. Also, do these sites already exist in the Salesforce Sandbox? These sites should be in the sandbox so we can run tests.

• [Done] NOC Monitoring dedicated agents to give us at least 5 sites with interactive product type (5 sites sent)

• [Done] Dev to Mirror the sites in CAS production to CAS test server.

• [Done] Dev to also add the Client provided resolution details in CAS test server, Ava provided the updated the sheet: https://docs.google.com/spreadsheets/d/1dO3qVR2IBf9gNGgznva6HJfElptzsidfp0zAREbevAM/edit#gid=735384264

• Pending confirmed dependencies from Joan. Ava to update the dependencies in the tracker.

• Test with Joan scheduled for 10/28 @ 8am PH, Ava to send the call invite. Note: we can proceed with testing as long we follow the dependencies.

• If confirmed good, Dev can push this to production.

10/29- jake provided- Issue Type and Issue Sub Type values that are valid for creating a NOC case
10/31- dev created test cases - with the newly added values in CAS for the NOC cases
11/01- joan stated: issues with few cases: 1.The owner is not being set as the CallTek NOC Escalation queue id:  00GWC000000yHaf (stg sandbox); 00GVs000009OFjw (production)
2.One of the cases came through without a site id (03586015)

11/05- sir franz responded to joans questions:

1. Is the same connected app in our Salesforce being used to send these, or is there a new one for these? Yes, the same
2. Is there anything new or different in our Salesforce with regard to apex code being used for this piece of the integration? None

Short Summary:

10/18 - prepare and document the needed files for deployment on monday
10/21 - deployment to Production and Testing
10/21 - set status to Waiting for Feedback from Requester
10/22 - the API error CAS was not able to create SF Cases
10/23 - create a tool that repush CAS cases with no SF record ID to SF; moved the End Date to Oct 30; Sonifi team need to test the feature in CAS Dev first before deployment; change the Status to Waiting for Feedback from the Reqester
10/24 - Mirror the sites in CAS production to CAS test server. ( The CAS test server don't have the interactive sites); add the Client provided resolution details in CAS test server; reply to ava & tina email; set the Status to Waiting for Feedback from Requester.
10/25 - set Status to in Progress - meeting with Tina, create a tool to import the interactive account to CAS Dev; add condition to show the Interactive Case Product Type value and Issue Details, Issue Description; Deployed the change to PROD; change the status to Waiting for Feedback from the Requester:
10/28 - In Progress display the Issue Details and Issue Description to all sites in create and edit ticket form.
10/29 - manually add the dropdown dependencies in CAS Dev Server; verify it to the SF Sandbox; do some testing.
10/30 - create to tool to insert all the Issue Details ""Other"" picklist value inside CAS it should be mapped with a Sub Type.
11/08 - waiting for go signal to deploy this feature in CAS PROD
11/15 - Investigate: why the healthcare accounts is not importing into the CAS Dev; The owner is not being set as the CallTek NOC Escalation queue id: 00GWC000000yHaf (stg sandbox); 00GVs000009OFjw (production); One of the cases came through without a site id (03586015)
11/19 - create page where user can upload a csv file to import SF Account to CAS Properties
"

11/21 - upload csv feature to import SF Accounts as CAS Properties - testing, fix issues and documentation
12/06 - set status to In Progress: Add the 'Case Origin Calltek NOC' option for 'Interactive Product Type' only. For Broadband and Staycast, show only the 'Case Origin Calltek' option

01/02 - moved the end date to Jan 10. waiting for the leads' approval on when to deploy the feature to production.