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Feature #173
openPBX-CRM integration (Zoom-CAS) for Sonifi
Status:
In Progress
Priority:
Normal
Assignee:
-
Start date:
10/14/2024
Due date:
11/05/2024 (about 12 months late)
% Done:
60%
Estimated time:
Description
clients are now looking for the PBX-CRM integration (Zoom-CAS),
Updated by Stacy Kinkar about 1 year ago
10/08- sir tony set date to 5th nov
10/10- as per karl:
- Mapping for queues per account/vendor on CAS (Allen give me the list so I can dump it on our database) CRUD to be maintain by allen?
- Default ticket value configuration on each account/vendor or CAS; CRUD also is needed to be maintain by the leader of each account
- testing of the IVR for update existing ticket
- script update on webhook; script update on cas script also to integrate the mappings from queues and default tickets
- dev testing
- prod deployment and testing
- add on like the flow(like auto pop up the created/updated ticket on CAS) by getting the user zoom user id to match with the cas user id; a CRUD should also be created for masterlist and to be maintain;
Updated by Stacy Kinkar about 1 year ago
- Status changed from New to In Progress
- % Done changed from 0 to 60
10/23- as per sir Allen: The existing ticket depends on the IVR, some accounts don't have IVR that let customers input their existing tickets. So we need to implement a parent-child ticket system as well for accounts that do not have IVR to ask callers for ticket numbers. Parent-child will also apply to situations like, when caller gives existing ticket number during the call (even if the IVR has that option, they didn't put anything or just a random number)
- On Hold for now due to more urgent project; Request #144
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