Sonifi » PBX-CRM integration (Zoom-CAS)

10/08- sir tony set date to 5th nov
10/10- as per karl:

• Mapping for queues per account/vendor on CAS (Allen give me the list so I can dump it on our database) CRUD to be maintain by allen?
• Default ticket value configuration on each account/vendor or CAS; CRUD also is needed to be maintain by the leader of each account
• testing of the IVR for update existing ticket
• script update on webhook; script update on cas script also to integrate the mappings from queues and default tickets
• dev testing
• prod deployment and testing
• add on like the flow(like auto pop up the created/updated ticket on CAS) by getting the user zoom user id to match with the cas user id; a CRUD should also be created for masterlist and to be maintain;