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Bug #54

open

Incoming Emails for old/existing tickets dont show up in dashboard

Added by Stacy Kinkar about 1 year ago. Updated about 1 year ago.

Status:
Resolved
Priority:
High
Assignee:
-
Start date:
07/11/2024
Due date:
07/12/2024 (about 16 months late)
% Done:

100%

Estimated time:

Description

Reported by: Jacklyn

Incoming emails for existing tickets are not showing up in the dashboard at all. Reported by Naomi and the brand team. 13642826

Incoming emails for existing/old ticket should show up in the email to ticket dashboard so agents will know that a new email update from the customer is available.

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 #1

Updated by Stacy Kinkar about 1 year ago

  • Status changed from New to Resolved
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 #2

Updated by Stacy Kinkar about 1 year ago

  • % Done changed from 0 to 100

From Jacklyn: "Confirmed working after live testing with Rey. The team has been reminded about the email subject format. We are monitoring this for now."

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