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Bug #68

open

Recipients and Email send will not show with timeline inconsistency

Added by Stacy Kinkar about 1 year ago. Updated about 1 year ago.

Status:
Resolved
Priority:
Normal
Assignee:
-
Start date:
07/24/2024
Due date:
% Done:

100%

Estimated time:

Description

Reported by Brooklyn

"Sample Ticket: 13742424

  • Email sender will not show in CAS if the email is sent thru mobile
  • Recipients added by the sender in between email conversations won't show if our team will reply to the email"
    -Inconsistency in the timeline of the ticket documentation:
    Sample ticket: 13742424
Actions #1

Updated by Stacy Kinkar about 1 year ago

  • Subject changed from Recipients and Email send will not show to Recipients and Email send will not show with timeline inconsistency
  • Description updated (diff)
Actions #2

Updated by Stacy Kinkar about 1 year ago

  • Status changed from New to Resolved
  • % Done changed from 0 to 100

From It dev : Use CAS server timestamp for the ticket create datetime instead of the email timestamp

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