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Feature #96

open

Intercepting Auto Responses for Automated Emails

Added by Stacy Kinkar about 1 year ago.

Status:
New
Priority:
Normal
Assignee:
-
Start date:
08/08/2024
Due date:
% Done:

0%

Estimated time:

Description

Our SNA customers also operate with an automated system for ticket creation, incident reports, notifications, etc. With our current "email to CAS" system, the team is constantly dealing with "bot war," wherein CAS and our customer's automated system trigger auto-responses for these types of emails, creating duplicate tickets and spam emails.

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