Overview
Benefits of Zoom Integration
- Global Points of Presence: Zoom ensures high audio quality by leveraging its extensive global points of
presence. - Advanced IVR Tools: Zoom offers advanced Interactive Voice Response (IVR) tools, allowing for
customized greeting messages and integrations such as robotic process automation (e.g., chatbots). - AI Technology: Zoom’s AI technology enables transcription of calls, enhancing the accessibility and
review of communication.
Quality Assurance Integration
Zoom integrates seamlessly with our quality assurance software, Odyssey CX. This integration allows us
to score 100% of every call and provide comprehensive customer journey mapping. Assessments are
updated hourly, enabling us to flag customers who had a negative experience and share this information
via ticket integrations or direct email. This proactive approach ensures a real-time pulse on the
customer experience.