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Feature #139

open

Support Emails-SNA

Added by Stacy Kinkar about 1 year ago. Updated about 1 year ago.

Status:
Resolved
Priority:
Normal
Assignee:
-
Start date:
09/02/2024
Due date:
09/10/2024 (about 14 months late)
% Done:

100%

Estimated time:

Description

Per Lenny, the domain of all support email distros will be changed to support.safetynetaccess.com. That is why Lenny initially asked for CTC mailbox to forward emails from this domain. Team confirmed with him, he mentioned that all distros will be changed to this domain.

Example:

From to
And emails coming in from that mailbox will be forwarded to a CTC mailbox:


Files

clipboard-202409012158-7esst.png (326 KB) clipboard-202409012158-7esst.png Stacy Kinkar, 09/02/2024 01:59 AM
SNA distro.png (394 KB) SNA distro.png Stacy Kinkar, 09/02/2024 02:00 AM
clipboard-202409231841-rh0i3.png (112 KB) clipboard-202409231841-rh0i3.png Stacy Kinkar, 09/23/2024 10:42 PM
Actions #2

Updated by Stacy Kinkar about 1 year ago

AS per sir franz, This should not take long as it just entails changing our data mapping to the new email domain names they will change. But they will need to coordinate with us when that happens. Coz right after they make the modifications on their end, that is the only time we update on our end and then the testing will ensue right after.

Actions #3

Updated by Stacy Kinkar about 1 year ago

  • Status changed from New to Feedback
Actions #4

Updated by Stacy Kinkar about 1 year ago

outlook email subject- SNA Support Email Distros

will follow up with It dev after priority projects and task

Actions #5

Updated by Stacy Kinkar about 1 year ago

Alexis sent an email to IT Net subject- "[#78834] Network - SNA Support Email Distros"

Actions #6

Updated by Stacy Kinkar about 1 year ago

  • Description updated (diff)
  • Status changed from Feedback to Resolved
  • % Done changed from 0 to 100
  • Spoke with Alexis today on this and was updated that this has ben completed already by IT net
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