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Feature #171
openUpdated SD CallCenter Evaluation Form
Status:
Resolved
Priority:
Normal
Assignee:
-
Start date:
10/21/2024
Due date:
03/31/2025 (about 7 months late)
% Done:
100%
Estimated time:
Description
Update the Single Digits Evaluation Form (CallCenter only)
Files
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#1
Updated by Stacy Kinkar about 1 year ago
- File New SD CallCenter assessment form (Case Resolution Checklist).jpg New SD CallCenter assessment form (Case Resolution Checklist).jpg added
- File New SD CallCenter assessment form (Troubleshooting and Resolution Categories).jpg New SD CallCenter assessment form (Troubleshooting and Resolution Categories).jpg added
- File SD CallCenter QIS Guidelines (Troubleshooting and Resolution).docx SD CallCenter QIS Guidelines (Troubleshooting and Resolution).docx added
- File Engineering Request Form - Updated SD CallCenter Evaluation Form.doc Engineering Request Form - Updated SD CallCenter Evaluation Form.doc added
- Description updated (diff)
Start date yet to be updated by Dev
**Please also include the following as recipients for the email notification.
Updated by Stacy Kinkar 8 months ago
3/3- from tab 2024- from dev tracker- not started- Request no 138
reminded sir franz
Updated by Stacy Kinkar 7 months ago
- Due date set to 03/25/2025
- Status changed from New to In Progress
- % Done changed from 0 to 90
The SD Call Center Evaluation form has been updated and is now in production.
Updated by Stacy Kinkar 7 months ago
- Due date changed from 03/25/2025 to 03/31/2025
- % Done changed from 90 to 100
Johanna Hanasan
they requested for additional changes
the requests are already completed, and the issue will be deployed this 1pm for the scoring
Updated by Stacy Kinkar 7 months ago
- Status changed from In Progress to Resolved
Johanna Hanasan
confirmed working
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