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Feature #46
open"Reply to Email" Option for Other Sources
Status:
Resolved
Priority:
Normal
Assignee:
-
Start date:
05/29/2024
Due date:
05/31/2024 (about 17 months late)
% Done:
100%
Estimated time:
Description
Implementing the use of the CAS system to initiate emails to customers. At present, the ‘Reply to Email’ feature is only accessible when a customer initiates a ticket via email. For tickets that originate from other sources, the ‘Reply to Email’ option is unavailable. This can be a limitation when there’s a need to update the customer via email. By utilizing CAS, we can ensure that all tickets, regardless of their origin, have the option for email communication.
Updated by Adin Minao over 1 year ago
- Subject changed from Proactive "Send Email" Option to "Reply to Email" Option for Other Sources
Updated by Adin Minao over 1 year ago
- Status changed from New to Resolved
- % Done changed from 0 to 100
This has been resolved and completed.
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