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Feature #46
open"Reply to Email" Option for Other Sources
Status:
Resolved
Priority:
Normal
Assignee:
-
Start date:
05/29/2024
Due date:
05/31/2024 (about 17 months late)
% Done:
100%
Estimated time:
Description
Implementing the use of the CAS system to initiate emails to customers. At present, the ‘Reply to Email’ feature is only accessible when a customer initiates a ticket via email. For tickets that originate from other sources, the ‘Reply to Email’ option is unavailable. This can be a limitation when there’s a need to update the customer via email. By utilizing CAS, we can ensure that all tickets, regardless of their origin, have the option for email communication.
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