Bug #63
openBounce back to customers while responding to emails
100%
Description
Reported by Naomi:
"When we asked the staff to send us a screenshot and send it to our distro. list ([email protected])
we were notified that they were receiving a bounce back. The email would not go through despite several attempts. Therefore, we instructed the staff to send the screenshot directly to our email addresses instead. This has happened with two sites already when we asked them to send us a screenshot.
(Ex: Case # 13698969: Re: WiFi Issues & Worldmark Angel's Camp | [13669885])"
Proposed resolution
Customers should be able to send us emails without encountering bounce-back errors on their end.
Updated by Stacy Kinkar about 1 year ago
- Due date set to 07/13/2024
- Status changed from New to Resolved
no resolved date mentioned hence taking 2 days as resolved
Updated by Stacy Kinkar about 1 year ago
- Status changed from Resolved to Feedback
- % Done changed from 0 to 50
As per IT team update: For further testing
Maybe email server issue; please verify again
Updated by Stacy Kinkar about 1 year ago
- Status changed from Feedback to Resolved
- % Done changed from 50 to 100
This has been resolved. - JACKLYN