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Bug #63

open

Bounce back to customers while responding to emails

Added by Stacy Kinkar about 1 year ago. Updated about 1 year ago.

Status:
Resolved
Priority:
Normal
Assignee:
-
Start date:
07/11/2024
Due date:
07/13/2024 (about 16 months late)
% Done:

100%

Estimated time:

Description

Reported by Naomi:

"When we asked the staff to send us a screenshot and send it to our distro. list ()
we were notified that they were receiving a bounce back. The email would not go through despite several attempts. Therefore, we instructed the staff to send the screenshot directly to our email addresses instead. This has happened with two sites already when we asked them to send us a screenshot.
(Ex: Case # 13698969: Re: WiFi Issues & Worldmark Angel's Camp | [13669885])"

Proposed resolution

Customers should be able to send us emails without encountering bounce-back errors on their end.

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