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Feature #91

open

Auto-Response Email Template

Added by Stacy Kinkar about 1 year ago. Updated 8 months ago.

Status:
In Progress
Priority:
Normal
Assignee:
-
Start date:
08/08/2024
Due date:
02/28/2025 (about 8 months late)
% Done:

90%

Estimated time:

Description

Update the auto-response templates and send auto-response on certain scenarios.

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 #1

Updated by Stacy Kinkar 8 months ago

  • Due date set to 02/28/2025
  • Status changed from New to In Progress
  • % Done changed from 0 to 90

"01/23 - Working on new template changes provided by Alexis

01/24 : Working on new template change given by Alexis and testing scripts

02/10 : Wrorking on changes reported in last meeting and testing & documentation

Update: 02/11

First notification, No initial response by agent, auto follow-ups Completed, Continue testing other template
Tested all Template Content and update content where issue found
Tested all completed Cron and verify with DEV DB record update

Update: 02-12-2025

Worked on Ticket escalation follwup and closed email ticket and testing
Worked on Manual triggers template changes in email popup form Done

Update: 02-13-2025

Changes discussed in initial demo Template changes, Support number update
Create and UI to test automation tool and update records quickly if needed
went through each documented scenarios for testing

Update : 02-18-2025

Contiue testing the Cron tool working on fine, shared with Alexis & documentation"

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