Feature #91
open
Auto-Response Email Template
Added by Stacy Kinkar about 1 year ago.
Updated 8 months ago.
Due date:
02/28/2025 (about 8 months late)
Description
Update the auto-response templates and send auto-response on certain scenarios.
- Due date set to 02/28/2025
- Status changed from New to In Progress
- % Done changed from 0 to 90
"01/23 - Working on new template changes provided by Alexis
01/24 : Working on new template change given by Alexis and testing scripts
02/10 : Wrorking on changes reported in last meeting and testing & documentation
Update: 02/11
First notification, No initial response by agent, auto follow-ups Completed, Continue testing other template
Tested all Template Content and update content where issue found
Tested all completed Cron and verify with DEV DB record update
Update: 02-12-2025
Worked on Ticket escalation follwup and closed email ticket and testing
Worked on Manual triggers template changes in email popup form Done
Update: 02-13-2025
Changes discussed in initial demo Template changes, Support number update
Create and UI to test automation tool and update records quickly if needed
went through each documented scenarios for testing
Update : 02-18-2025
Contiue testing the Cron tool working on fine, shared with Alexis & documentation"
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