SNA » SNA- Email to Ticket- Phase 2

The signature was updated earlier but, later it was realised that same DID is being used on every agents signature, which is for correction at the moment,

Along with that we will also have to update the roles of the agents different from their case role
a detailed discussion is going on with AM to get the required information and then will passed on to dev team for work

" 10/16- sent email to alexis as per sir franz feedback, requested to update engineering request

• This is done by reypapz 02/13/2025"