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# Project Tracker Status Priority Subject Assignee Updated
84 SNA Zoom Migration Feature New Normal Rollback Setup 08/08/2024 02:53 AM Actions
83 SNA Zoom Migration Feature New Normal Reporting Validation 08/08/2024 02:51 AM Actions
82 SNA Zoom Migration Feature New Normal Outage Announcement Systems 08/08/2024 02:50 AM Actions
81 SNA Zoom Migration Feature New Normal Migration and Testing 08/20/2024 10:04 PM Actions
80 COSMOS Ticketing and Case Management Demonstration Support New Normal Meeting with software Vendor 08/07/2024 05:28 AM Actions
79 COSMOS Ticketing and Case Management Demonstration Feature New High Integration of ticket system into the Cosmos-Demo Site 08/07/2024 05:22 AM Actions
78 Worldvue CAS Feature Resolved High World Vue - Integration to CAS- (For Wifi and video) Stacy Kinkar 10/10/2024 05:18 AM Actions
77 Staff transition Support New Normal List of Level 1 agents 08/28/2024 10:47 PM Actions
76 SNA - Email to Ticket- Phase 1 Bug Resolved Normal DMARC policy violation 08/07/2024 03:38 AM Actions
70 SNA - Email to Ticket- Phase 1 Feature Resolved Normal Do not trigger auto response for emails coming from SNA domain. 08/07/2024 04:03 AM Actions
68 SNA - Email to Ticket- Phase 1 Bug Resolved Normal Recipients and Email send will not show with timeline inconsistency 08/18/2024 11:52 PM Actions
63 SNA - Email to Ticket- Phase 1 Bug Resolved Normal Bounce back to customers while responding to emails 08/18/2024 11:48 PM Actions
54 SNA - Email to Ticket- Phase 1 Bug Resolved High Incoming Emails for old/existing tickets dont show up in dashboard 08/07/2024 04:05 AM Actions
53 CAS SNA Bug Resolved Normal Disorted notes 08/07/2024 04:15 AM Actions
52 SNA - Email to Ticket- Phase 1 Bug Resolved Normal Response via CAS didnt go through 08/07/2024 03:42 AM Actions
50 SNA - Email to Ticket- Phase 1 Bug Resolved Normal Enseo triggered by the auto-response 08/07/2024 03:41 AM Actions
47 SNA - Email to Ticket- Phase 1 Support New Normal Email Forwarder Setup (Dietmar) 06/10/2024 11:47 AM Actions
46 SNA - Email to Ticket- Phase 1 Feature Resolved Normal "Reply to Email" Option for Other Sources 06/05/2024 02:54 PM Actions
45 Liveport - Integration of Podio and CAS Feature New Normal Podio Functionality Migration to CAS - Network Configuration 05/28/2024 01:14 AM Actions
42 SNA - Email to Ticket- Phase 1 Feature Resolved Normal Mailboxes for all Brands Adin Minao 06/10/2024 11:46 AM Actions
41 WorldVue Zoom API Feature Resolved Normal Queues CRUD with multi vendor design 09/24/2024 04:12 AM Actions
40 WorldVue Zoom API Feature Resolved Normal Users CRUD with multi vendor design 09/24/2024 04:17 AM Actions
39 WorldVue Zoom API Feature Resolved Normal Endpoint[ /contact_center/skills - massage with CRON tool, insert to table, retrieve through this table with all the filter on documentation available 09/24/2024 04:18 AM Actions
38 WorldVue Zoom API Feature Resolved Normal Endpoint[ /contact_center/roles - massage with CRON tool, insert to table, retrieve through this table with all the filter on documentation available 09/24/2024 04:19 AM Actions
37 WorldVue Zoom API Feature Resolved Normal Endpoint[ /contact_center/users - massage with CRON tool, insert to table, retrieve through this table with all the filter on documentation available 09/24/2024 04:21 AM Actions
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