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# Project Tracker Status Priority Subject Assignee Updated
124 CallTek - Business Continuity - Disaster Recovery Feature In Progress Normal Enterprise PBX 08/22/2024 06:01 AM Actions
123 CallTek - Business Continuity - Disaster Recovery Feature In Progress Normal Recording for ALL calls 08/22/2024 05:57 AM Actions
122 CallTek - Business Continuity - Disaster Recovery Feature Resolved Normal Switchvox 08/22/2024 05:54 AM Actions
121 CallTek - Business Continuity - Disaster Recovery Feature Resolved Normal Mitel 08/22/2024 05:53 AM Actions
120 CallTek - Business Continuity - Disaster Recovery Feature Resolved Normal Storage Unit 08/22/2024 05:56 AM Actions
119 Rconfig Support Resolved Normal kick off call with SNA leads 09/23/2024 10:35 PM Actions
112 SNA - Email to Ticket- Phase 1 Bug Resolved Normal New emails default to [email protected] in the drop down menu causing some agents to missed selecting the correct mailbox when sending an email. 08/19/2024 12:27 AM Actions
105 SNA - Email to Ticket- Phase 1 Bug Resolved Normal Auto Responder Detection 08/19/2024 12:17 AM Actions
103 SNA - Email to Ticket- Phase 1 Bug Resolved Normal Distorted Notes 08/19/2024 12:06 AM Actions
100 SNA- Email to Ticket- Phase 2 Feature In Progress Normal Auto Response Template Manual Triggers 02/20/2025 11:36 PM Actions
99 SNA- Email to Ticket- Phase 2 Feature New Normal Email to Ticket Metrics 08/08/2024 03:23 AM Actions
98 SNA- Email to Ticket- Phase 2 Feature Resolved Normal Auto-Response Recipients 02/20/2025 11:35 PM Actions
97 SNA- Email to Ticket- Phase 2 Feature In Progress Normal Bulk Ticket Deletion and Closure 02/20/2025 11:33 PM Actions
96 SNA- Email to Ticket- Phase 2 Feature New Normal Intercepting Auto Responses for Automated Emails 08/08/2024 03:21 AM Actions
95 SNA- Email to Ticket- Phase 2 Feature Resolved Normal Support Numbers Update and First Notification Auto Response Update 02/20/2025 11:32 PM Actions
94 SNA- Email to Ticket- Phase 2 Feature In Progress Normal Note Types Filter 02/20/2025 11:31 PM Actions
93 SNA- Email to Ticket- Phase 2 Feature In Progress Normal Post Event Survey 02/20/2025 11:30 PM Actions
92 SNA- Email to Ticket- Phase 2 Feature Resolved Normal Email Signature Update 02/20/2025 11:29 PM Actions
91 SNA- Email to Ticket- Phase 2 Feature In Progress Normal Auto-Response Email Template 02/20/2025 11:28 PM Actions
90 SNA- Email to Ticket- Phase 2 Feature New Normal Response Frequency Limit 08/08/2024 03:18 AM Actions
89 SNA- Email to Ticket- Phase 2 Feature New Normal Tracking System 08/08/2024 03:18 AM Actions
88 SNA- Email to Ticket- Phase 2 Feature Resolved Normal Auto Responder Detection 08/08/2024 03:16 AM Actions
87 SNA- Email to Ticket- Phase 2 Feature Resolved Normal Notification Pop-up in CAS when customer replies 08/13/2024 02:43 AM Actions
86 SNA Zoom Migration Support New Normal Cutover 08/08/2024 02:54 AM Actions
85 SNA Zoom Migration Support New Normal Final Testing: 08/08/2024 02:54 AM Actions
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